Service très bien en général, un seul employé nous a très mal servi au buffet. As our assigned room was not ready upon check in, we were re-assigned to a ground floor right by the pool and ocean. They take a keen interest in you as a customer and wanting to ensure you enjoy your vacation. The Monarc.ca popularity scale (#1/15) classifies all the hotels of a single destination according to the number of grades received on 5 and the total number of reviews. Spa was OK. Beauty salon was abysmal mostly bc the staff were disinterested, unhelpful & downright rude. close distance to airport a bit outdated hotel but food is great, beach is great, staff is great, very safe. Enjoy free breakfast, free WiFi, and free parking. The Iberostar Punta Cana hotel has 427 comfortable and luxurious rooms that are divided into 334 standard rooms, 13 family-sized rooms, and 80 suites. Breathe in the sea air on Bávaro Beach and take in the tropical gardens that surround you. See 8,247 traveler reviews, 9,165 candid photos, and great deals for Iberostar Punta Cana, ranked #16 of 37 hotels in Bavaro and rated 4.5 of 5 at Tripadvisor. I was very very impressed with the overall service at this hotel. They are pushy and rude. Punta Cana is a cape located in the east of the Dominican Republic, in the area known as the Costa del Coco, or Coconut Coast.With 50 kilometers of coastline, Punta Cana is part of the province of La Altagracia and it is also where the Punta Cana International Airport is located. Planners are faced with a world of options—cost-efficiency versus luxury, foreign destinations versus domestic favorites, all-inclusive resorts or á la carte options. The resort was clean, the room was comfortable, the food was plentiful and very good. Moreover, your evaluation is of the utmost importance for us because it shows through dialogue we can achieve the individual wishes and preferences of our guests and constantly improve the service we provide for them. There are more places to choose from in the Bavaro area. The fish dr tour is great. But the swimming pools are very close to the beach, and not a problem to find a shade. Avoid the market at the end of the beach. They need an adults only quiet pool. We had to get up at 5am to secure a 'good' spot under a grass umbrella. Very wheelchair assessable. Please see our partners for more details. At night the shows that were put on were incredible. Take a look through our photo library, read reviews from real guests and book now with our Price Guarantee. This was my first time in Punta Cana and at an Iberostar hotel, I definetly would go again. Food was very good with a nice selection of fresh salads, vegetables and fruits. I would've preferred to change rooms as we were on the first floor but they said the hotel was full. Front desk does the bare minimum for you. Drinks were served fast and cold. The weather was perfect also. All inclusive (generous, varied buffets for all meals). Terrible. The grounds were beautiful & resort spotless. Guest reviews for Iberostar Punta Cana All inclusive Everyone (18) Couples (3) Family (3) 3 out of 5 I was bit disappointed at the rooms, they were outdated and … Not at all pleasant to listen to. The gym was great. The buffet left a lot to be desired. 26, 2020 Dear Client, We are more than thankful that you have taken time of your day to share your thoughts regarding your stay at our hotel. Our firt at the Punta Cana and the other 3 at the Dominicana.The Punta Cana is a little older but always very clean and the bed very comfortable. -the theme for the dinner buffets was changed daily, -the huts at the beach and the pool fill up quick so have to wake up early to get a spot Stay at this 5-star luxury property in Punta Cana. The food was great and the resort was extremely clean and well kept. Overall it was a great vacation. No adult pool. Wonderful staff and service. Our guests praise the pool and the helpful staff in our reviews. We liked the choice of eating at a different restaurants and walking around the beautifully maintained gardens. )& the TMR agent. Everyone in our party of 12 got sick atleast once for 2 days from the food. Pools need to be expanded too many persons in a small area create over crowding. Iberostar Punta Cana All inclusive is rated "Very Good" by our guests. Thank you again for making us aware, we look forward to your comprehension. The staff are awesome! Strong points are the cleanliness and the kids club, which was spectacular. Therefore the ocean waters are slightly more turbulent and the sand a bit more gritty. lots of chairs, selection of food, long walks on the beach (hours) safe, staff is really nice. Service needs to be improved at poolside for guests wanting drinks. My sisters wedding was missing parts of the promised package, and one of the staff members stole the grooms 80$ tie! Other than that everything was perfect. Too much screaming into microphones all day long especially at 4 pm by staff. The room was ok, the patio door could not lock so they told us they would fix it. Le site, les piscines, la plage et la nourriture, Second hand smoking in the casino and bars, This was our 4th year returning to an Iberostar resort. the last night we were there! Front desk staff were no better. I'll start off by saying that my husband and i love to travel and do so every winter. Beach is very crowded. We were asked multiple times in the same conversation about, Dear Client, We are more than thankful that you have taken time of your day to share your thoughts regarding your stay at our hotel. (The steak restaurant and the Asian restaurant). Buffet food got tired fast. Good amenities, best location on beach in Punta Cana. With regret, we read your comments about this inconvenience which needs to be investigated as it is not a reflect of our service delivery. From the moment we got to the resort we were welcomed with kindness from the staff. Sincerely, Online Quality Manager Iberostar Punta Cana, My husband and I returned home on February 29 after spending 10 nights at this hotel. Food, drinks, and many amenities are included: such as the kids’ club, fitness center, entertainment and classes. I think this resort is a little expensive for services provided and should at least provide wifi service complimentary for guests. Overall, hotel was very nice. I paid an additional fee for two jr suites this year but once I got there they told me that a jr suite with 2 beds do not exist....now you know! The reception staff were ineffective and some had a poor attitude. more. The salads were great. Good location, excellent food, service OK...rooms and bathrooms need renovations. -beautiful beaches Thank you very much for this assessment. Would definitely go to another Iberostar. My mother got the chicken pox. Lots of fresh fruit and meat choices. We found the buffet food to be rather bland. We went back to the lobby and they apologized and gave us another room. Room was clean but had some issues with bugs, so another room was provided very fast thanks to Guffy and Celine. animation team created fun shows and activities Popular attractions Arena Gorda Beach and Hard Rock Golf Club at Cana Bay are located nearby. really nice & helpful. Restaurants in the resort were just okay. Internet is very costly at $40 for 5 days. Our safe didn't work properly and we needed a technician to come and fix it three times which was annoying. Iberostar Punta Cana, Bavaro: See 8,245 traveller reviews, 9,165 photos, and cheap rates for Iberostar Punta Cana, ranked #16 of 38 hotels in Bavaro and rated 4.5 of 5 at Tripadvisor. The service, food and property is excellent and the staff are so friendly. Rooms were clean. We have always taken every aspect of our establishment into consideration to create the best environment possible for our valued guests to enjoy and that fulfill their wishes as much as possible for the perfect holiday. No major complaints or issues. iberostar punta cana hotel punta cana, punta cana iberostar, Carretera Arena Gorda Playa Bávaro, Punta Cana, Bavaro, Punta Cana 23000 Dominican Republic, All linens sanitized in high-temperature wash, Face masks required for staff in public areas, Hand sanitizer available to guests & staff, Paid stay-at-home policy for staff with symptoms. Beautiful gardens, good food, very clean, staff very helpfull, very good beach and all facilities. Compared to other properties in this price range we have found that Iberostar really cares how you enjoy your vacation and tries their absolute best to make it very special. Iberostar Selection Bavaro, Bavaro: See 11,734 traveller reviews, 12,376 user photos and best deals for Iberostar Selection Bavaro, ranked #11 of 39 Bavaro hotels, rated 4.5 of 5 at Tripadvisor. Oh and speaking of broken glass, my husband used a chipped glass that was in the bathroom and the glass chip, Dear guest, First of all, we want you to know that we are really happy that you had such a grat holiday with us and thank you for sharing your experience. $389 per night (Latest starting price for this hotel). Lots of activities but not a peaceful resort in any way. 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