For instance, they didn’t simply stop at letting me know explicitly the current situation of my order, but also made sure to keep me updated on every single step of what was being done to correct the issue.They are also extremely efficient at adapting to try to improve customer experience. Thanks! Free delivery & returns available. Initially I wrote a review here to get a response from the Lyle & Scott customer service as I was trying to locate my international package/order in a panic. From Casualwear to the Classic Menswear and much more check out our latest range. Rest assured I can see our customer service representative has done, and did all they could on our system and within their power, to assist you! Thanks again Jess. Free delivery & returns available. Cheapest prices online. £75. We would simply advise you wait an hour or two for your bank to release these funds for you, before trying again. Sizes: 9. As all of our products have a 12 month guarantee, we can certainly resolve your issue with no hassle! Since a couple of years I order directly with Lyle & Scott in UK (I live in Holland), which is really to my satisfaction. Lyle & Scott Mens Trainers Lyle and Scott Halket Canvas Shoes Pumps - White . From Mens Trainers to Mens Flip Flops and Slides, check out our latest range. Hello Neil, thank you so much for the lovely feedback! Excellent product and quick and polite response from customer service. All rights reserved. The fault could clearly be seen without unpacking it. This is Why I love this brand and website! We will pass this onto the team accordingly. Lyle & Scott Ltd. Hello Adegun, we are so sorry to hear this has happened! 10/10 ❤️. One Facebook message and 2 days later a new pullover in the colour of my choice was sent to me.Fast and very good customer service. Bought a £170 worth coat and after less than 2 month usage, the zip is broken and one of the clipse is starting to take off and by the same time ripping the coat, leaving a nice big whole behind it.Edit:Jess from Lyle & Scott got in touch with me after the comment above was posted and I have to say that he has been more than helpful. The guys (Jade, Jess & Marcus) that I have spoken with at lyle and Scott have been amazing. Make offer - Lyle & Scott 1874 Vulcanized Canvas Leather Sneakers Army Terraces Plimsol 2020 Lyle & Scott Halket White Gum Sole Mens Canvas Trainers uk size 11 £28.00 Invest in iconic fashion with something from our range of Lyle & Scott. Should you wish to discuss further privately, please don't hesitate to send us an email on customercare@lyleandscott.com but we hope you understand we have done all we can! Mens Lyle and Scott Gilzean Trainers Runners Lace Up New. Highly recommended and will definitely be shopping again. Once they got in touch with me, they really went above and beyond to ensure that my order was looked into and taken care of. Lyle and Scott was founded in 1874 as a knitwear company in Scotland. Great shirt but never gone buy them again. Bedecked with striking chunky soles and embossed with the signature brand labelling, they pair well with a white t-shirt and ripped jeans for a classic outfit. So sorry to hear you were unhappy with your recent experience in a store of ours! Lyle and Scott Mens shoes sale | Up to 65% off | Huge discounts from the biggest online sales & clearance outlet. You can wear him a few time when I wash them it get smaller and smaller. Mens Jackets from Lyle & Scott. Wouldn't recommend you purchasing anything from Lyle and Scott. Great job! Check out our cheap Lyle And Scott Vintage Trainers range all with up to 75% off RRP once it's gone it's gone - hurry I hope the company gives you and your team a big bonus for making it happen for the brand during this holiday season of this very particular year. I’m really disappointed. 5 stars all the way. shipping: + $4.30 shipping . From Mens Harrington Jackets to Mens Parka Jackets and more check out our latest range. Absolutely horrendous customer service make sure you pay with PayPal as they won’t get back to you until you open a dispute. Lyle and Scott Aurea Trainers. $51.63 + shipping . Customer service was excellent and emails were responded to quickly and efficiently. Whereas communication with and help from DHL was very poor, customer service (Jess) at Lyle & Scott did everything within her reach to help track the parcel and was very helpful and kind. Lauren was excellent in sorting the issue out and even giving me a call back the following day to confirm. I had some excellent customer service from Jade R at Lyle and Scott. Secure Payment. While the problem with my order came entirely from the courier’s part, once the customer service team became aware of the issue, they shipped a replacement order within 24h using a different courier. Please do contact us directly via email on customercare@lyleandscott.com as we may be able to help you resolve this! Within Lyle & Scott there are several ranges Golf, Classic and Contemporary. I had some excellent customer service from Jade R at Lyle and Scott. Hello Paul, so sorry to hear this! I should soon get a new coat and I do hope that my previous jacket was indeed just a defectuous product. Customer reviews: Be the first to write a review; Would you … I contacted lyle and Scott customer services although I hadn't purchased directly from them because the store I purchased from advised I was out of the returns deadline. Visit the Lyle & Scott Store. The Lyle & Scott label is obsessed with the details that go into products and make a collection versatile. Absolutely horrendous customer service make sure you pay with PayPal as they won’t get back to you until you open a dispute. Thank you so so much guys! Hopefully the head of customer support at L&S will see this and give Jade praise because that lady deserves it. A well-deserved 5 rating stars for them! Lyle and Scott excellent customer service, T-shirt pilling after wearing 3 times, AVOID, Excellent customer service via the L&S Ebay Site, Poor service and non existent customer care. They quickly progressed to knitted outerwear, supplying jumpers, polos and cardigans to the everyday man. I do admit feeling very guilty for receiving emails from you late at night, Jess. We have managed to locate your recent order on our system and so we have reached out to you via email, to discuss this further. ... Find answers in product info, Q&As, reviews There was a problem completing your request. Lyle and Scott Mcmahon Textured Trainers. Great shirt but never gone buy them again. Lauren was excellent in sorting the issue out and even giving me a call back the following day to confirm. Lyle & Scott Ltd. We can also see the reason behind the order failing was in place to protect you, and I can see our customer service representative has already resolved this for you, by pre-approving your next order attempt. Highly recommended and will definitely be shopping again. . 41%. Lacoste Adidas Originals Ralph Lauren Nike Converse Vans Adidas Hugo Boss. The customer service was excellent and I received prompt and professional correspondence, resulting in a pleasing outcome. Returned for free on Saturday and today a replacement arrived, no fuss, no quibble and value for money to boot with the brilliant sales they have. Why don't you drop us an email on customercare@lyleandscott.com with details of your purchase and some photos of the faulty item, as. Lyle & Scott Trainers In Brown. Lyle and Scott. Thanks! Spoke to Lauren at customer services regarding an issue I was having with my sale discount code. They are working in very difficult conditions given the pandemic and the holiday rush, but I was left with the impression that they would do everything they can as fast as humanly possible to deliver the product as well as the service.So thank you very much for your hard work and effort. Alternatively, if you send an email to customercare@lyleandscott.com we will ensure a manager picks this up accordingly. I will pass this onto the relevant people in the team, as they will be glad to hear they have assisted in getting your query resolved. This again shows their excellent customer service. Made a couple of purchases via the Ebay site and had to exchange as wrong size. Only the latest review will count in the company's TrustScore. Used to be my favorite shop but now never again. Great job! off. Do style for less, today. Discover Lyle & Scott at ASOS. Recently however I had a problem with a parcel that I returned to Lyle & Scott at my own expense. Find true classics here in the Lyle & Scott collection, where expert craftsmanship brings superior quality. ... Goodreads Book reviews & recommendations : Amazon Home Services Experienced pros Happiness Guarantee: IMDb Movies, TV & Celebrities: Kindle Direct Publishing Indie Digital & Print Publishing Made Easy: Prime Now 2 … Delivering to Australia, shop men's Lyle And Scott T Shirts online today. Lyle & Scott plus blackwatch check shirt in green. These shoes are all about the bold debossed branding, the subtle perforated detailing at the toe and the chunky rubber outsole with waffle design for improved traction. Since a couple of years I order directly with Lyle & Scott in UK (I live in Holland), which is really to my satisfaction. Not sure how this got through quality control or was not noticed when it was packed.Emailed customer services received no response.Will have to think twice before ordering direct from them again. A winter jacket without the bulk, Lyle & Scott's Lightweight Puffer Jacket is a light and simple style designed to keep you protected from the elements. Hi Diana! I have experienced many levels of customer service with many different companies in the past and I have to say that by far this is one of the best. Thanks again Jess. Wouldn't recommend you purchasing anything from Lyle and Scott. I would like to say a massive public thank you for your assistance and to Marcus in particular who arranged a speedy replacement. Lyle & Scott continue to maintain their simple and classic approach to style with their collection of jackets and coats. They have, in my opinion, gone above and beyond to put things right. We'll tell you when this drops in price. Lyle and Scott Coats & Jackets Mens. Good offers, smooth ordering process and quick delivery. Absolutely first class, one small problem with garment. For instance, they didn’t simply stop at letting me know explicitly the current situation of my order, but also made sure to keep me updated on every single step of what was being done to correct the issue.They are also extremely efficient at adapting to try to improve customer experience. This is Why I love this brand and website! Ridiculously bad. Used to be my favorite shop but now never again. Why don't you drop us an email on customercare@lyleandscott.com with details of your purchase and some photos of the faulty item, as. Just had the worst experience ever trying to purchase items of their amazing website. No order has gone through but I now have £1300 missing from my bank and the person I spoke to could not do anything to help me. © 2021 Trustpilot, Inc. All rights reserved. I have never had such good service in the past few years. ... Lyle and Scott. Only the latest review will count in the company's TrustScore. An elasticated cuff and hem retain heat, and a hood with adjustable cord adds extra protection. Although I had a DHL tracking number, it never arrived with Lyle & Scott. Hello Neil, thank you so much for the lovely feedback! Hello, so sorry to hear this! £110. Don't order here, takes too long.or Will never arrive at allNot responding on emails.Lyle &Scott is the best example of worst costumer service. The company began by developing high quality underwear for Victorian Britain. When finally the courier company admitted they lost the parcel, I could only claim about 4 euro with them, whereas the value of the parcel was much higher of course. ... FAQ Trending Now Over 100 Designer Brands Over 66,000 Positive Reviews Saved My Bag Account Menu Brands. Don't order here, takes too long.or Will never arrive at allNot responding on emails.Lyle &Scott is the best example of worst costumer service. Never again . Very happy with all aspects and would highly recommend and will use myself again in future. All Product Information Customer Q&As Customer Reviews Your question may be answered by sellers, manufacturers or … Find true classics here in the Lyle & Scott collection, where expert craftsmanship brings superior quality. Clothing. L&S team. Good quality, nice discounts.In the last order, there was a pullover that wasn't stitched up properly, so it came loose in the washing machine. You just need to send over some photos and the details of your purchase. Initially I wrote a review here to get a response from the Lyle & Scott customer service as I was trying to locate my international package/order in a panic. Does’t fit any more. They have, in my opinion, gone above and beyond to put things right. Click here for Lyle And Scott Vintage Mens Cooper Trainers White at MandM Direct. I would like to say a massive public thank you for your assistance and to Marcus in particular who arranged a speedy replacement. Does’t fit any more. Please do reach out to us should you need any further assistance. I recently purchased an item of clothing during their online sale which apparently was dispatched but lost by their courier. Bad service. Hello, so sorry to hear this! Look forward to hearing back from you. Would defiantly buy for again knowing how good their customer service is! Normally never write reviews but here we go: I ordered multiple times, most of the times everything was fine. New This Week ... Lyle And Scott Trainers And Shoes Lyle And Scott Accessories Although I had a DHL tracking number, it never arrived with Lyle & Scott. Footwear. L&S team. Never again . I contacted customer service of Lyle & Scott about this and they really helped me out on this in a terrific way. Free delivery & returns available. I had cause to contact Lyle and Scott due to a faulty hoodie. Alternatively, if you send an email to customercare@lyleandscott.com we will ensure a manager picks this up accordingly. Hopefully the head of customer support at L&S will see this and give Jade praise because that lady deserves it. Please try your search again later. So not a very good excuse given Lyle. Sometimes, it's all about the trainers. One Facebook message and 2 days later a new pullover in the colour of my choice was sent to me.Fast and very good customer service. Bought a £170 worth coat and after less than 2 month usage, the zip is broken and one of the clipse is starting to take off and by the same time ripping the coat, leaving a nice big whole behind it.Edit:Jess from Lyle & Scott got in touch with me after the comment above was posted and I have to say that he has been more than helpful. Thank you so so much guys! We certainly would not ignore any customer emails, so there must be some kind of misunderstanding regarding your query. The bold tonal design adds a … Sizes: 8, 9, 10. Second time I have purchased a shirt which has come with a fault. Look forward to hearing back from you. Lyle and Scott. Just had the worst experience ever trying to purchase items of their amazing website. Please can we ask that you provide us with your email address, so we can email you directly to discuss further? Students get 20% off! off. You can wear him a few time when I wash them it get smaller and smaller. $51.63 + shipping . I called DHL express and told them it was wrong, and they said that lyle and scott told them the jacket costed 600 Euro, and not 60 Euro which it actually costed.So lyle and scott did a mistake. Three weeks later I had to refer the complaint to the credit card company to resolve. Bought almost 500£ worth of clothing from this company, since not allowed to fit it on the shop had to take a chance, but unfortunately 2 of the items doesn't fit, so have to return but this ridiculous company wont take a return yet can exchange but have to pay more of the price and less 70% the original amount. Jess was super helpful rectifying an issue I had with an item. At the end, Wast of money. They are working in very difficult conditions given the pandemic and the holiday rush, but I was left with the impression that they would do everything they can as fast as humanly possible to deliver the product as well as the service.So thank you very much for your hard work and effort. I had cause to contact Lyle and Scott due to a faulty hoodie. Lyle & Scott Founded over 140 years ago by William Lyle and Walter Scott, Lyle & Scott originally started out as a knitwear company based in the Scottish Borders. 67%. Purchased a pair of bottoms that had an issue with the stitching. Lyle and Scott was founded in 1874 as a knitwear company in Hawick, Scotland. Lyle & Scott Ltd. £110. © 2021 Trustpilot A/S. £51. Not bought any items for a long time but spotted a t-shirt that looked good.Only worn 3 times and cotton already pilling round the neck. Just spent £300 at Timberland today with no problems. We have looked into this for you, and we can see that it is your bank provider holding these funds, not us at Lyle & Scott, despite what you may believe. Good quality, nice discounts.In the last order, there was a pullover that wasn't stitched up properly, so it came loose in the washing machine. Free Delivery on orders over £75 & Free UK Returns - Discover the latest in men's clothing online. I do admit feeling very guilty for receiving emails from you late at night, Jess. The Lyle & Scott collection of jackets and coats on Mainline Menswear are suitable for any weather, season or occasion. We will be sure to pass on the feedback to the team. Shop Lyle & Scott Trainers / Training Shoe at Stylight: 24 products in stock Must-Haves 2021 Variety of colours Sale: up to −54% » Shop now! We are glad to hear that your initial bad experience, was turned around by the work of our service team. Discover the service that only recommends clothes in your style, size and budget. Thanks! Have been on the phone to my bank and they told me it is Lyle Scotts website and that they are waiting to take the funds. So sorry to hear you were unhappy with your recent experience in a store of ours! 40%. Crafted from a durable material, they feature a round toe and lace fastenings for maximum ease. Should you wish to discuss further privately, please don't hesitate to send us an email on customercare@lyleandscott.com but we hope you understand we have done all we can! Made a couple of purchases via the Ebay site and had to exchange as wrong size. Lyle And Scott Pullover Hoodie Green at Mainline Menswear. Lyle & Scott Severin Trainers. £60.00 £43.20. 5 stars. Hello Scott, we are so sorry to hear of your recent experience! I’m really disappointed. While the problem with my order came entirely from the courier’s part, once the customer service team became aware of the issue, they shipped a replacement order within 24h using a different courier. We will be sure to pass on the feedback to the team. Hello Paul, so sorry to hear this! Have been on the phone to my bank and they told me it is Lyle Scotts website and that they are waiting to take the funds. Excellent product and quick and polite response from customer service. Thanks. RRP £110.00 £34.40. Discover Lyle And Scott T Shirts for men online with Mainline Menswear. £40.50. Filter By Filter Sort by ... Lyle and Scott Shankly II Lace Up Trainers. We'll tell you when this drops in price. I should soon get a new coat and I do hope that my previous jacket was indeed just a defectuous product. Ridiculously bad. Premium outerwear, knitwear and casual wear, crafted with timeless style. Hello Scott, we are so sorry to hear of your recent experience! Thanks! Bad service. Good offers, smooth ordering process and quick delivery. Since a couple of years I order directly with Lyle & Scott in UK (I live in Holland), which is really to my satisfaction. Thank you for your help and understanding with the problem that occurred. Quick reply and very professional, helped me get a replacement sent out quickly and was so lovely throughout the process. We have looked into this for you, and we can see that it is your bank provider holding these funds, not us at Lyle & Scott, despite what you may believe. Lyle and Scott Hadrian Trainers. Style simplified. ... Goodreads Book reviews & recommendations : Amazon Home Services Experienced pros Happiness Guarantee: IMDb Movies, TV & Celebrities: Kindle Direct Publishing Indie Digital Publishing Made Easy: Prime Now 2-Hour Delivery on Everyday Essentials : Students get 20% off! Lyle and Scott. We certainly would not ignore any customer emails, so there must be some kind of misunderstanding regarding your query. Although I had a DHL tracking number, it never arrived with Lyle & Scott. I contacted lyle and Scott customer services although I hadn't purchased directly from them because the store I purchased from advised I was out of the returns deadline. £85. Lyle and Scott Men. Mens Footwear from Lyle & Scott. off. Dispite informing customer services I received an email two days later informing me that they were investigating the lost item and would sent a replacement. So not a very good excuse given Lyle. This again shows their excellent customer service. At the end, Wast of money. Shop polo shirt, jumper & sports styles with Lyle & Scott. Normally never write reviews but here we go: I ordered multiple times, most of the times everything was fine. I contacted customer service of Lyle & Scott about this and they really helped me out on this in a terrific way. Bestsellers. We would simply advise you wait an hour or two for your bank to release these funds for you, before trying again. Created by William Lyle and Walter Scott, their aim was to create high quality underwear for Victorian Britain. Dispite informing customer services I received an email two days later informing me that they were investigating the lost item and would sent a replacement. The guys (Jade, Jess & Marcus) that I have spoken with at lyle and Scott have been amazing. Returned for free on Saturday and today a replacement arrived, no fuss, no quibble and value for money to boot with the brilliant sales they have. 63%. The replacement never arrived, I wasn't refunded and customer service never replied to three consecutive emails. Recently however I had a problem with a parcel that I returned to Lyle & Scott at my own expense. Very happy with all aspects and would highly recommend and will use myself again in future. No order has gone through but I now have £1300 missing from my bank and the person I spoke to could not do anything to help me. Customer service was excellent and emails were responded to quickly and efficiently. Second time I have purchased a shirt which has come with a fault. As all of our products have a 12 month guarantee, we can certainly resolve your issue with no hassle! Please can we ask that you provide us with your email address, so we can email you directly to discuss further? A well-deserved 5 rating stars for them! Lyle & Scott Mens Trainers Lyle and Scott Halket Canvas Shoes Pumps - White Three weeks later I had to refer the complaint to the credit card company to resolve. Shocking. I will pass this onto the relevant people in the team, as they will be glad to hear they have assisted in getting your query resolved. Add mens trainers from. Recently however I had a problem with a parcel that I returned to Lyle & Scott at my own expense. They quickly progressed to knitted outerwear, supplying jumpers, polos and cardigans to the ever-present man. Lyle & Scott Teviot Leather Trainers. Quick reply and very professional, helped me get a replacement sent out quickly and was so lovely throughout the process. Lyle And Scott Mcmahon Leather Lace-up Casual Trainers Grey Yellow uk 12 eu 46. We will pass this onto the team accordingly. The replacement never arrived, I wasn't refunded and customer service never replied to three consecutive emails. The first mail i … Just spent £300 at Timberland today with no problems. ... Lyle & Scott trainers in brown. Lyle and Scott Vintage low profile lace-up trainers. Bought almost 500£ worth of clothing from this company, since not allowed to fit it on the shop had to take a chance, but unfortunately 2 of the items doesn't fit, so have to return but this ridiculous company wont take a return yet can exchange but have to pay more of the price and less 70% the original amount. Hello Julian, so sorry to hear this! The customer service was excellent and I received prompt and professional correspondence, resulting in a pleasing outcome. Absolutely first class, one small problem with garment. 10/10 ❤️. Lyle and Scott Kids. I have experienced many levels of customer service with many different companies in the past and I have to say that by far this is one of the best. Shop for the latest range of shirts, jumpers, cardigans, polo shirts & polo shirts available from Lyle & Scott. Students get 20% off! Hi Lindsey, thanks so much for this! Lyle & Scott Trainers In Grey. Hello Jacqueline, thanks SO much for this feedback - we are really glad to hear you experienced great service! My sons are real fans of Lyle & Scott clothing; good quality for a reasonable price. Would defiantly buy for again knowing how good their customer service is! Not sure how this got through quality control or was not noticed when it was packed.Emailed customer services received no response.Will have to think twice before ordering direct from them again. You just need to send over some photos and the details of your purchase. $96.00 . Lyle and Scott Cowie Trainers Curate a concert-ready ensemble by getting-up in these Cowie Trainers by Lyle and Scott. Good offers, smooth ordering process and quick delivery. 5 stars all the way. An incredible selection that offers t-shirts, polos, shirts, hoodies and sweatshirts, jackets, joggers and much more, all with great discounts and up to 75% off the RRP. And now i have sent at least 5 mails to lyle and scott, without any answer. If you could please send an email to customercare@lyleandscott.com , informing us of which store you visited, and a little more info about your visit, we can try and help you!
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